Support / FAQ
ContourTrace is a software that allows you to automatically, easily and quickly extract contours and splines from images and export them to DXF or SVG format. Typical use cases are e.g. the extraction of tool contours for the creation of tool inserts or shadowboards. In addition, there are numerous other use cases in both private and industrial environments.
ContourTrace offers you a simple, fast and automated extraction of contours from images. Simplicity is the central focus. With the extensions from version 2.1.0, contours can be easily manipulated and adapted to your needs.
With ContourTrace, you can create contours quickly and easily, saving valuable resources in the form of time. This results in enormous savings potential for your company, enabling you to reduce costs.
Currently, we only support the Windows 10 operating system. 64-bit is required as the processor architecture.
The installation can be done independently of the licenses. For the use, however, a license is required which is bound to the MAC address of your computer (single-user license).
In general, no special hardware equipment is required to use the software. To achieve optimal results for professional applications, we recommend a range of hardware equipment for capturing images of objects. We have summarized our recommendation for you in this Video
ContourTrace is offered in the packages Standard, Professional and Education. For getting started with the software and for simple applications, we recommend the ‘Standard’ package for commercial use. You can use the full range of functions including all features with our business package ‘Professional’. This includes extended functions for contour modification, the creation and export of data-saving splines as well as additional services such as camera calibration and much more. The future in the form of students and educational institutions is especially close to our hearts and so this target group receives ContourTrace free of charge and can use all functionalities.
A detailed differentiation of the functional scope of the individual packages can be found in the pricing.
If you have any further questions about the licenses, we will be happy to advise you. We have the right package for every customer – contact us!
The costs for a ContourTrace subscription depend on the selected license package. The current prices can be found in the pricing.
We are happy to lower the inhibition threshold for the introduction of ContourTrace with a free 7-day trial version. Take the first steps and convince yourself of the numerous possibilities ContourTrace has to offer during the trial period. You can easily order a free trial license via the contact form.
We are happy to contribute to the future and support learners and teachers with a free license. For this target group we have created the package ‘Eductaion’ with full functionality. The package can be ordered easily via the contact form.
Please note that we reserve the right to verify your affiliation with an educational institution to ensure that you belong to the target group eligible for the license (pupil, student, teacher, lecturer, …). If you need more than one license for your educational institution, we will be happy to create a multi-license package for you.
In order for us to verify that you are an eligible user, we need your valid email address for your university or institution and a copy of your Student ID or Employee ID. Furthermore, we need the MAC address of your computer to generate the license key.
Your personal license key is assigned to your e-mail address and the MAC address of your computer.
It is therefore not possible to use ContourTrace on different computers. If you would like to use ContourTrace on another computer, e.g. by purchasing a new device, we can adapt your license key to the new MAC address. Please contact us for this via email@example.com.
The easiest way to find out your correct MAC address is via the license manager that is integrated in ContourTrace. If not already done, download ContourTrace from our download page. The first time you use it, the license manager will open automatically. You can now copy your MAC address directly to the clipboard in the license manager:
If you have already installed ContourTrace with an expired license or the license manager does not open automatically, you can find it via the tab Options -> License Management.
Another way to get the MAC address is the following step-by-step instructions:
1) Open the Run window with the key combination [Windows] + [R]. Type “cmd” there and click “OK” or confirm with [Enter].
2) The console opens as a new window. Enter “ipconfig /all” there. Confirm this command by pressing the [Enter] key.
3) Now you will be shown a lot of information. These are divided into smaller blocks. In the blocks is the line “Physical Address” or “Physical Address” – this varies depending on the computer. This is your MAC address.
If several blocks with physical addresses are displayed, select the first fixed MAC address (which cannot be separated from the computer).
Currently, we only offer single-user licenses in direct sales. We would be happy to put together an individual multi-user license package for your company or organization. Please contact us for this via firstname.lastname@example.org.
Trial license keys are issued fully automatically within a few minutes. All other license keys are issued within two business days.
The license key is always issued for one year and expires automatically. This means that a new license key must be requested and purchased afterwards. Otherwise, the software cannot be used any further.
If updates are available, you will be informed about the possibility of an update when starting and closing ContourTrace. Simply follow the instructions there.
Furthermore, you can also search for available updates in the software.
To do this, click on ‘Options -> Check for Updates’ in the top left menu and follow the instructions in the notification window that opens.
The current version 2.1.0 offers a comprehensive range of innovations, which offers numerous new possibilities and further simplifies the workflow:
>> Comprehensive view modes
>> Drawing area for easy adaptation of contours
>> Multi contour functionality – multiple contours in one project
>> Advanced export functions
For more details, check out our latest YouTube Video.
Help, Documentation & Support:
Service is a top priority for us. That’s why we offer a comprehensive range of support services:
>> Telephone support, weekdays between 9am and 5pm
>> Email support with guaranteed response within 24h
>> Remote support via TeamViewer and Microsoft Teams.
You can find more information about the support package at the pricing page.
Get started with the software even faster and use our training offer to get started with ContourTrace. We offer individual and group trainings which take place online and are tailored to your individual needs. Further information about the training courses can be found here.
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General Terms and Conditions:
As long as the license key has not been issued and shipped, the order can be cancelled. After the license key has been sent, cancellation is no longer possible. Please contact us for this via email@example.com.
The ContourTrace licenses end automatically after a term of one year. A cancellation is therefore not necessary, as the licenses are not automatically renewed.